Online Ordering Terms
These Online Ordering Terms govern your use of and any purchases that you make through the Online Ordering service available through the Website, and any related mobile applications.
These Terms of Sale contain very important information regarding your rights and obligations, as well as conditions, limitations, and exclusions that might apply to you. Please read it carefully.
Connected Consumer Fuel, LLC d/b/a Droplet Fuel (“Droplet”) provides the Online Ordering Site to allow you to purchase home heating oil (“Product”) directly from participating providers (“Your Dealer”) of home heating oil. When you make a purchase through the Online Ordering Site, you are purchasing the Product from Your Dealer and not from Droplet. Droplet is not the merchant of record and the actual contract for sale is directly between you and the seller. Except for the purpose of facilitating the processing of credit card payments by buyers to Dealers for purchased products, you agree that Droplet is not an agent for you or for any Dealer and has no authority to act on your or on a Dealer’s behalf.
We are not responsible for examining or evaluating, and we do not warrant, any Product offerings of any Dealers. Droplet does not assume any responsibility or liability for the actions, product, and content of all these Dealers and any other third parties. You should carefully review their privacy statements, selling policies, and other conditions of use.
Registration and Account Information
To use the Online Ordering you must register for an account (“Account”) and provide an email address and password. By establishing an Account with Droplet or by making a purchase through the Online Ordering, you grant permission for Droplet or Your Dealer to contact you at your e-mail address and send you marketing emails related to the Marketplace, our affiliates, and our business partners. You can opt-out of receiving our marketing emails following the opt-out procedures set forth in such marketing emails.
Online Ordering Use
Droplet or Your Dealer may exclude any buyer, including you, from making purchases in the Online Ordering Site at any time and for any reason. Resellers may not purchase Products in the Online Ordering and Droplet reserves the right, at its sole discretion, to cancel such purchase.
Any information about and descriptions of Products for purchase from Dealers through the Online Ordering Site (“Product Information”) may be based on information provided to Droplet by Dealers. We do not warrant the accuracy, completeness, or usefulness of this information. There may be information accessible through the Online Ordering Site that contains typographical errors, inaccuracies, omissions, and other types of errors, including, without limitation, errors that relate to descriptions of Products, pricing, promotions, offers, minimum order amounts, delivery times, and Product availability. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other user of the Services, or by anyone who may be informed of any of its contents.
Conditions of Sale and Payment
Prior to the purchase of any Products via credit card in the Online Ordering Site, you must provide us with a valid credit card number and associated payment information, including all of the following: (i) your name as it appears on the card, (ii) your credit card number, (iii) the date of expiration, (iv) any activation numbers or codes needed to charge your card, (v) your credit card billing address, and (vi) your contact phone number. By submitting that information to us, you hereby agree that you authorize us to charge your card upon submission of the order. All sales of products and services are final. All charges from those sales are nonrefundable.
All credit card payments must be made by major credit card (e.g., VISA, MasterCard, American Express, and Discover Network). Some Dealers might not accept certain major credit cards. You will be informed at checkout if a dealer does not accept a particular credit card you are trying to use. IN FACILITATING YOUR PAYMENT TO A DEALER, DROPLET DOES NOT PROVIDE YOUR CREDIT CARD INFORMATION TO THE DEALER.
When you submit an order for Product through the Online Ordering Site, you are entering into a binding agreement to purchase the Product directly from the Dealer you selected in the quantity you specified, for the order price indicated in your order summary.
Droplet will charge your credit card according to the order information and will forward information about your order to Your Dealer. The Dealer will be responsible for delivering the Product to you and for confirming delivery and specifying the actual amount of Product delivered.
You give us permission to charge your credit card based on your order information (“Charged Amount”) which might be more than the amount to be charged based on an actual delivery (“Total Purchase Price”).
Once the Product is delivered, the Dealer will confirm the amount delivered and finalize the transaction at that time. If a refund is owed after the delivery is made, the difference will be refunded at the time the transaction is finalized. Please note that in the event that your tank does not have the capacity to take the requested number of gallons ordered, THE PRICE PER GALLON MAY BE ADJUSTED, at the Dealer’s discretion, to reflect a higher price per gallon tier, if applicable.
Delivery of the Products you purchase through the Online Ordering is made by Your Dealer and not Droplet. You agree that Droplet has no obligation to deliver any Product you purchase through the Online Ordering Site. You agree that Droplet may provide to the Dealer your street address, tank location, email address, name, and phone number for supplying to you the Product you purchase from the Dealer.
ANY CLAIMS RELATED TO THE DELIVERY OF THE PRODUCT, INCLUDING CLAIMS THAT THE PRODUCT WAS NOT DELIVERED, CLAIMS OF DAMAGE TO PROPERTY, OR CLAIMS RELATED TO PRODUCT QUALITY OR SUITABILITY ISSUES MUST BE HANDLED SOLELY BETWEEN YOU AND YOUR DEALER. YOU ARE RESPONSIBLE FOR MAKING ANY CLAIMS DIRECTLY WITH THE DEALER AND AGREE THAT YOU WILL NOT SEEK TO HOLD DROPLET RESPONSIBLE FOR ANY OF THE FOREGOING CLAIMS.
You are responsible for ensuring that your oil fill pipe is accessible Your Dealer. Your Dealer may commit to delivery by the date specified in your order summary. However, in some circumstances, it may take longer to deliver your Product. Your Dealer will do their best to keep you informed as to the status of your order, to notify you of any significant delay, and to coordinate with you to resolve any delivery issues, but neither we nor Your Dealer shall be responsible for the consequences of any delay.
In some cases, Your Dealer may require a tank inspection for new customers. If this is the case, you will be informed of this at checkout, and Your Dealer will contact you after you submit the order to arrange for the tank inspection. The tank inspection is a free visual safety check of your oil tank and oil line connection to assure a safe delivery. Someone over the age of 18 must be home for the inspection.
Changing or Cancelling Orders
Once you have placed an order for a product in the Online Ordering Site, Your Dealer will handle all aspects of the order fulfillment. Droplet will not change or cancel any order made by you, including any change to delivery address or billing information. You will need to contact Your Dealer for any changes or cancellations that you wish to make to your order. The Dealer’s contact information may be found in the email sent to you confirming your order.
Changes to the Terms of Sale
We may, from time to time, change these Online Ordering Terms. When such changes are made, we will post a copy of the new Online Ordering Terms available to you on the Online Ordering Site.
Our company name, and all related names, logos, product and service names, designs, and slogans are trademarks of Droplet or its affiliates or licensors, including FuelSnap®, Smart Oil Gauge®, and Connected Consumer Fuel. You must not use such marks without the prior written permission of Droplet. All other names, logos, product and service names, designs, and slogans that may appear in the Services are the trademarks of their respective owners.